Terms & Conditions
Terms of Service — v2
Effective Date: August 13, 2026
1. Acceptance of These Terms
These Terms & Conditions (the “Terms”) form a binding agreement between you (“you,” “Client,” or “Participant”) and MoreTime Marketing LLC, a Wyoming limited liability company with its principal address at 447 Broadway, 2nd Floor #1697, New York, NY 10013, USA (“MoreTime Marketing,” “Mindmanagement,” “we,” “us,” or “our”). By accessing our website at isabelzakel.com or go.isabelzakel.com (together, the “Website”), registering for a freebie, webinar, or waitlist, or enrolling in any coaching program, course, or other service offered under the Mindmanagement brand (collectively, the “Services”), you agree to be bound by these Terms. If you do not agree, do not use the Services.
If you enroll in a specific program that is accompanied by a separate signed enrollment or coaching agreement, the terms of that program-specific agreement will govern in the event of a conflict with these general Terms, but only to the extent of that conflict.
2. About Us
MoreTime Marketing LLC operates the “Mindmanagement” brand, offering mindset and business coaching, mentoring, group programs, online courses, webinars, and related digital materials (such as workbooks, templates, and worksheets) to clients internationally.
3. Eligibility
You must be at least 18 years old and have the legal capacity to enter into a binding contract to use the Services. By enrolling, you represent that you meet these requirements.
4. Our Services
Depending on the specific program, the Services may include, without limitation:
- One-on-one coaching or mentoring
- Group coaching, mentoring, or mastermind programs, delivered live and/or via recordings
- Self-paced online courses and webinars
- Supplementary materials such as workbooks, templates, worksheets, and other digital resources
The specific scope, format, schedule, and delivery model of each program (including whether access is delivered live, via recordings, or a combination of both) is described on the relevant program’s sales page or enrollment materials at the time of purchase, and forms part of these Terms by reference.
5. Program Delivery, Guest Coaches, and Recordings
Live components of the Services, including group coaching calls, Q&A calls, and webinars, may be recorded and made available to enrolled participants as part of their program access. If Isa Zakel is unavailable to lead a live session for any reason, including illness, travel, or other circumstances, we may, at our sole discretion, designate a qualified guest coach or substitute host to lead that session, or reschedule it. This does not entitle you to a refund. Program content, schedules, and delivery formats, including the specific module structure or rolling-launch sequence, may be updated from time to time; material changes will be communicated to enrolled participants, but such changes do not by themselves entitle you to a refund.
6. Enrollment, Fees, and Payment
6.1 Fees for each program are stated in United States Dollars (USD) on the applicable sales or enrollment page at the time of purchase, unless otherwise agreed in writing.
6.2 Payment may be processed by us directly or through one or more third-party payment processors, which may include, without limitation, Stripe, Digistore24, CopeCart, or a comparable payment or merchant-of-record provider, as designated for the specific program at checkout. Where a program is invoiced individually, for example certain one-on-one engagements, payment may instead be due by bank transfer under the terms stated on the invoice.
6.3 Where installment payment plans are offered, you authorize us, or our designated payment processor, to charge each installment on its due date. Failure of an installment payment may result in suspension of your access to the Services until payment is resolved.
6.4 We do not directly collect or store full payment card details; these are handled by our payment processor(s) under their own applicable terms and privacy policies.
6.5 Chargebacks. By enrolling in a paid program, you agree to the refund policy set out in Section 11. Initiating a credit card chargeback or payment dispute instead of contacting us directly, in circumvention of that policy, is a material breach of these Terms. We reserve the right to contest any chargeback, to suspend or terminate your access to the Services pending resolution, and to pursue collection of any amounts improperly charged back, including associated fees and reasonable legal costs.
7. Access to Content and License
7.1 Upon payment, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the program materials solely for your own personal or internal business use, for the duration specified for that program.
7.2 You may not record, copy, reproduce, distribute, publicly perform, resell, sublicense, or otherwise share program content, materials, or your login credentials with any third party without our prior written consent. Group program participants may not record live calls without the explicit permission of MoreTime Marketing LLC and the consent of other participants where applicable.
7.3 We reserve the right to suspend or terminate your access to the Services in the event of a breach of this Section 7 or any other material breach of these Terms.
8. No Guarantee of Results
Coaching, mentoring, and educational services are inherently collaborative. Your results depend substantially on factors outside our control, including your individual effort, participation, application of the material, and personal circumstances. We do not guarantee any specific outcome, income, result, or level of success, and no statement made by us, our staff, or in our marketing materials should be understood as a promise or guarantee of results. Testimonials reflect individual experiences and are not representative of the results you should expect.
9. Not Medical, Psychological, or Therapeutic Services
The Services are educational and developmental coaching services. They are not medical care, psychotherapy, psychological counseling, or a substitute for treatment by a licensed medical or mental health professional. Coaching goes beyond simple root-cause analysis toward active, forward-looking self-empowerment, but it is not a diagnosis or treatment of any medical or mental health condition. If you are experiencing a medical or mental health emergency, or believe you may need clinical care, please contact a licensed professional or emergency services in your area. Isa Zakel’s coaching certification (The Life Coach School, 2024) is not a medical or mental health license.
10. Client Responsibilities
You agree to participate honestly and in good faith, to provide accurate information during enrollment, and to take responsibility for decisions and actions you take in connection with the Services. You are solely responsible for evaluating whether any strategy, technique, or suggestion discussed in the Services is appropriate for your personal, financial, business, or health circumstances.
11. Cancellation, Refunds, and Right of Withdrawal
11.1 General policy. Except as expressly stated for a specific program at the time of purchase, or as required by applicable law, all sales are final and fees are non-refundable once access to a program has been granted. Any refund policy specific to a program, for example an application-fee refund if you are not accepted, or a satisfaction window for a particular offer, will be stated on that program’s sales or enrollment page and forms part of these Terms for that purchase. Refunds are not provided for any part of a program you do not complete during the period it is made available to you.
11.2 Immediate access to digital content. Certain Services, including recorded course materials, digital workbooks, and templates, are made available to you immediately upon purchase. Where you expressly request immediate access, you acknowledge that performance may begin before the end of any statutory withdrawal period, and that this affects your withdrawal rights as described below.
11.3 Right of withdrawal for EU, EEA, UK, and Swiss consumers. If you are a consumer resident in the European Union, European Economic Area, United Kingdom, or Switzerland, you have a right to withdraw from your purchase within fourteen (14) days of enrollment, without giving any reason, except where you have expressly requested immediate access to digital content or services and acknowledged that you lose this right once performance has begun with your consent, in which case Section 11.2 applies and no withdrawal right survives full performance. Where you validly exercise this right within the 14-day period and performance has already partially begun with your consent, you remain liable to pay an amount proportionate to what has already been supplied to you up to the point you communicated your withdrawal, and we will refund the remainder within fourteen (14) days of being informed of your decision, using the same payment method used for the original transaction. To exercise this right, notify us at hello@moretime-marketing.com with a clear statement of your decision to withdraw. You may, but are not required to, use the following model form:
“To MoreTime Marketing LLC: I hereby give notice that I withdraw from my enrollment in [program name], purchased on [date]. Name: _____ Address: _____ Signature (if given on paper): _____ Date: _____”
11.4 Other mandatory consumer rights. Where a consumer’s jurisdiction grants statutory rights that cannot be excluded or limited by agreement, beyond those described in Section 11.3, nothing in these Terms limits those rights; these Terms apply to the fullest extent such mandatory law permits.
12. Intellectual Property
All content, materials, methodology, curricula, trademarks, including “Mindmanagement,” and other intellectual property made available through the Services are owned by, or licensed to, MoreTime Marketing LLC and are protected by applicable intellectual property laws. Except for the limited license granted in Section 7, nothing in these Terms transfers any ownership or intellectual property rights to you.
13. Testimonials, Content You Submit, and Use of Your Likeness
If you submit comments, testimonials, posts, questions, or other content in connection with the Services, including in group calls, community spaces, or by email, you represent that you own or control the rights necessary to that content. You grant MoreTime Marketing LLC a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, edit, and display that content, including your name, image, voice, and likeness where captured in live calls, recordings, or written testimonials, for the purpose of operating, improving, and marketing the Services, including on the Website, social media, and advertising. You may withdraw this consent for future use at any time by written request to hello@moretime-marketing.com, though this will not affect materials already published before your request. We are not obligated to use any content you submit and may remove it at our discretion.
14. Confidentiality
14.1 Participant confidentiality. In group programs, mastermind settings, or community spaces, participants may share personal, business, or otherwise sensitive information. You agree to keep confidential any information shared by other participants in such settings and not to disclose it outside the program without that participant’s consent.
14.2 Nature of the coaching relationship. The coaching relationship is not a licensed clinical relationship, and communications with us are not protected by any legal privilege comparable to attorney-client or doctor-patient privilege. We handle information you share with us in accordance with our Privacy Policy, but you should not share information in a group or community setting that you would not want other participants to see.
15. Community Conduct and No Solicitation
You agree to engage respectfully with us, our staff, and other participants. This is a solicitation-free environment: you agree not to pitch, promote, market, or sell your own products, services, programs, or events to other participants, and not to organize parallel or “shadow” groups with other participants for a competing purpose, without our prior written consent. We reserve the right to remove any participant from a group program, community, or communication channel, without refund, in the event of harassment, abusive behavior, disclosure of other participants’ confidential information, unauthorized solicitation, or other conduct that we reasonably determine to be harmful to the program or other participants.
16. Third-Party Platforms
The Services may be delivered in part through third-party platforms, including, without limitation, GoHighLevel, Zoom, WebinarJam, Stripe, Digistore24, and CopeCart. We are not responsible for outages, errors, security incidents, or other issues caused by these third-party platforms, though we will make reasonable efforts to assist you in the event of a disruption.
17. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the Services are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or meet your specific requirements.
18. Limitation of Liability
To the fullest extent permitted by applicable law, MoreTime Marketing LLC, its Managing Member, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business opportunity, arising out of or relating to the Services, even if advised of the possibility of such damages. Our total aggregate liability for any claim arising out of or relating to the Services will not exceed the total amount you paid to us for the specific program giving rise to the claim in the twelve (12) months preceding the claim. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for gross negligence, willful misconduct, or death or personal injury caused by our negligence, to the extent such exclusion is prohibited by law.
19. Indemnification
You agree to indemnify and hold harmless MoreTime Marketing LLC, its Managing Member, employees, and contractors from and against any claims, damages, losses, and expenses, including reasonable legal fees, arising out of your breach of these Terms, your misuse of the Services, or your violation of any applicable law or third-party right.
20. Term and Termination
These Terms remain in effect for as long as you use the Services. We may suspend or terminate your access to the Services, with or without notice, in the event of a material breach of these Terms, non-payment, or conduct that we reasonably determine to be harmful to us, the program, or other participants. Sections that by their nature should survive termination, including Sections 8, 9, 11 through 15, and 17 through 24, will survive.
21. International Availability and Sanctions Compliance
The Services are made available internationally at our discretion. We make no representation that the Services are appropriate or permitted for use in every location. You are responsible for complying with the laws applicable to you, including any local import, export, or licensing requirements. You represent that you are not located in, or a resident or national of, any country or region subject to comprehensive United States trade sanctions or embargoes, and that you are not listed on any applicable government restricted-party list, including the U.S. Treasury Department’s Specially Designated Nationals list, and you agree not to use the Services in violation of applicable export control or sanctions laws.
22. Governing Law and Dispute Resolution
22.1 Governing law. These Terms, and any dispute arising out of or relating to the Services, are governed by the laws of the State of New York, United States, without regard to its conflict-of-law principles, except to the extent that mandatory consumer protection law of your country or state of residence requires the application of different law, as described in Section 11.4.
22.2 Informal resolution first. Before filing a claim, you agree to contact us at hello@moretime-marketing.com and attempt to resolve the dispute informally for at least 30 days.
22.3 Binding arbitration. Any dispute not resolved informally will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, conducted remotely or by written submission where possible, seated in New York, New York, rather than in court, except as set out below. Any award in arbitration remains subject to the limitations on damages set out in Section 18.
22.4 Class action waiver. You and MoreTime Marketing LLC agree that any proceedings, whether in arbitration or in court, will be conducted only on an individual basis, and not as part of a class, consolidated, or representative action.
22.5 Exceptions. Either party may bring an individual action in small claims court for disputes within that court’s jurisdiction. Nothing in this Section limits the mandatory rights of EU, UK, or Swiss consumers described in Section 11.3 and 11.4, including any right such a consumer may have to bring proceedings before the courts of their habitual residence where mandatory law so provides.
22.6 Time limit to bring a claim. To the extent permitted by applicable law, any claim arising out of or relating to these Terms or the Services must be brought within one (1) year after the claim first arose, or it is permanently barred, except where a longer period is required by mandatory law applicable to you.
22.7 Attorneys’ fees. In any dispute between you and us arising out of or relating to these Terms, whether resolved by negotiation, arbitration, or litigation, the prevailing party is entitled to recover its reasonable attorneys’ fees and costs from the other party, to the extent permitted by applicable law.
23. Force Majeure
We will not be liable for any failure or delay in performance resulting from causes beyond our reasonable control, including natural disasters, acts of government, internet or utility failures, or other events of force majeure.
24. Miscellaneous
24.1 Severability. If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
24.2 Entire agreement. These Terms, together with our Privacy Policy and any program-specific enrollment agreement or sales page, constitute the entire agreement between you and us regarding the Services, and supersede any prior agreements or understandings.
24.3 No waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.
24.4 Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
24.5 Changes to these Terms. We may update these Terms from time to time. Continued use of the Services after an update constitutes acceptance of the revised Terms.
25. Contact
MoreTime Marketing LLC 447 Broadway, 2nd Floor #1697 New York, NY 10013, USA Email: hello@moretime-marketing.com